Returns & Refund Policy

SoftSet Refund & Return Policy

At SoftSet, we’re committed to providing products that help you achieve smoother, clearer, and more confident skin. We believe in the quality and effectiveness of our products, and we recommend using them consistently for at least 14 days to experience visible results before considering a return.

If, after 14 days of consistent use and within our 60-Day Money Back Guarantee, you are not fully satisfied with your purchase, please reach out to us at softsetco@gmail.com — we’ll be happy to assist you.

Cancellation Policy

If you wish to make changes to or cancel your order, please contact us within 24 hours of placing it. After this timeframe, your order may have already entered the processing phase and cannot be altered or canceled.

If your cancellation request is made within the 24-hour window, your refund will be processed within 7 business days.

60-Day Money Back Guarantee

We’re confident you’ll love your results with SoftSet. However, if you’re not satisfied after trying the product for a minimum of 14 days, you may request a refund within 60 days of receiving your order.

Please note that shipping fees (if applicable) are non-refundable.

To initiate a return, simply fill out the form on our Contact Us page or e-mail our support team at softsetco@gmail.com. For faster processing, include your Order Number or the Name and E-mail Address used at checkout.

Damaged Items

We take great care in packaging your order to ensure it arrives safely. An item is considered damaged if it has a physical defect or arrives broken. Slight imperfections to the outer packaging (such as dents or scuffs) are not considered damage if the product itself remains in good condition.

If your item arrives damaged, please contact us within 72 hours of delivery at softsetco@gmail.com with a clear photo of the damage. Once verified, we will provide a replacement at no cost to you.

Please note: We do not offer refunds, replacements, or returns for items damaged due to normal wear, misuse, or neglect.

Shipping & Delivery

While we do our best to ensure your order arrives promptly, SoftSet is not responsible for delays caused by couriers, customs, or other factors beyond our control.

If you experience delivery issues such as lost, stolen, or delayed packages, we recommend contacting the courier directly for assistance.

Incorrect Shipping Address

Please double-check that your shipping address is correct at checkout. If you notice an error, contact us within 24 hours of placing your order. Unfortunately, if we are not notified within this timeframe, we cannot offer a refund or resend the order.

Policy Updates

SoftSet reserves the right to update this Refund & Return Policy at any time. We encourage all customers to review the most recent version prior to purchase.

By purchasing and using SoftSet products, you agree to this Refund & Return Policy.