Shipping Information

SoftSet Shipping Information

At SoftSet, we’re proud to offer free shipping on all orders, no matter where you are. Every package is handled with care to ensure your skincare arrives safely and on time.

Order Processing Times

Please allow 1–3 business days for us to process and dispatch your order. Once your package has been handed over to the courier, it is officially in transit and on its way to you.

During peak periods, sales events, or holidays, processing times may extend up to 7 business days. You’ll receive a shipping confirmation email with your tracking details as soon as your order ships.

Estimated Shipping Times

Delivery times vary depending on your location. Once your order is dispatched, you can expect delivery within the following time frames:

🇦🇺 Australia: 5–10 business days
🇺🇸 United States: 7–14 business days
🌍 Other International Orders: 10–20 business days

Please note: During holidays, peak seasons, or customs inspections, couriers may experience unexpected delays or tracking gaps that are outside of our control.

Order Changes & Accurate Shipping Details

To ensure smooth delivery, please double-check that your shipping information is accurate and complete at checkout.

If you notice an error, contact us within 24 hours of placing your order at softsetco@gmail.com. We’ll do our best to make changes before your order is processed, but once it’s entered the shipping stage, modifications can’t be guaranteed.

For address verification issues, our support team may reach out to confirm your details. If we don’t receive a response within 3 business days, we reserve the right to cancel and refund your order.

Delayed Delivery

We completely understand how important timely delivery is. While we always aim to ship orders as quickly as possible, delays may occasionally occur due to factors beyond our control, such as:

  • Courier or customs delays

  • Severe weather or transportation disruptions

  • Product availability or payment verification issues

If your order is delayed, we’ll keep you informed and work closely with the courier to ensure your package arrives as soon as possible.

Please note that SoftSet cannot guarantee exact delivery dates and is not liable for delays caused by external factors.

Lost or Stolen Packages

If your package appears lost or stolen, please reach out to us at softsetco@gmail.com. Once a package has been handed to the courier, it is their responsibility to complete the delivery, but we’ll do everything we can to help locate your order.

We recommend contacting the courier directly to file a claim for lost or stolen parcels. We’re also happy to assist by following up with the courier on your behalf.

Please note: SoftSet is not responsible for lost or stolen packages after they’ve been marked as delivered, as these fall outside of our refund policy. However, depending on the situation, we may offer a replacement or alternative resolution at our discretion.

Shipping Policy Updates

SoftSet reserves the right to modify or update this Shipping Policy at any time without prior notice. Customers are encouraged to review this policy periodically to stay informed about any updates that may affect their orders.

By placing an order and using SoftSet products, you acknowledge and agree to the terms outlined in this Shipping Policy.

For any questions or concerns, feel free to reach out to our support team at softsetco@gmail.com — we’re here to help.